The easiest way to open a ticket is to email the via the address ITS helpdesk . For library-wide issues with significant impact, like loss of network connectivity or internet service down, then calling the helpdesk at 1.641.269.4000 is a preferred option.
There is a folder behind the circulation desk that has laminated “out of order” signs. Please ask the manager at the desk for the appropriate sign, i.e. printer or computer down.
1. Put the sign on the malfunctioning computer or terminal. Attach a stickey note with the ticket number and the date to the sign.
2. Power down the monitor.
3. Power the computer down, if the computer is failing to boot to windows
4. Power down the printer, if the printer has a catastrophic issue like a failed transfer kit.